Privacy Policy - Charlton Skip Hire

At Charlton Skip Hire, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage with our services.

1. Introduction

The privacy of our customers is of paramount importance to us. This policy explains our practices regarding the collection and use of your personal information.

2. Information We Collect

We collect various types of information to provide and improve our services:

Personal Identification Information: Name, email address, phone number, and address.
Payment Information: Credit card details and billing address.
Service Usage Information: Details about the skip hire services you request and use.

3. How We Use Your Information

Your information is used to:

Process Orders: Manage reservations and ensure timely delivery and pick-up of skips.
Improve Services: Analyze usage patterns to enhance our offerings.
Customer Support: Respond to inquiries and provide assistance.
Marketing: With your consent, send you promotional materials and updates.

4. Data Sharing and Disclosure

We understand the importance of your privacy and do not sell your personal information to third parties. We may share your data with:

Service Providers: Companies that assist us in operating our business, such as payment processors and delivery services.
Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

Encryption of sensitive data.
Access controls restricting data access to authorized personnel.
Regular security assessments and audits.

6. Your Rights

You have the right to:

Access your personal information.
Rectify any inaccuracies in your data.
Erase your personal information under certain conditions.
Restrict processing of your data.
Object to the processing of your data for specific purposes.

To exercise these rights, please contact us through the appropriate channels.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Essential Cookies: Necessary for website functionality.
Analytical Cookies: Help us understand how our website is used to improve performance.
Marketing Cookies: Used to deliver relevant advertisements to you.

You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. International Data Transfers

If you are accessing our services from outside the United Kingdom, please be aware that your information may be transferred to and processed in the UK. We ensure that such transfers comply with applicable data protection laws.

12. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. This may include retaining data for legal, accounting, or reporting requirements.

13. Consent

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or related to this policy will be subject to the exclusive jurisdiction of the UK courts.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us through the appropriate channels available on our website.